Exceptional Customer Service

Jetpacks have an outstanding reputation for delivering an outstanding level of customer service to clients all over the world.

Thank you so much for all your help in getting the Jetpacks to us at such short notice. We had so many positive comments about them and their ability to get around the crowds so quickly. One of our female operators, who is small and slim, had said she’d had no problem at all carrying the Jetpack and that it was nowhere near as heavy as she’d expected. Others commented on how easy they were to pressurise and that they were grateful not to have to mess around with CO2. All in all we were really impressed with both the product and the level of customer care and would have no qualms about recommending you for every outdoor event.

Reece, London

Our event couldn’t have gone any better. The comments I had about the Jetpack were brilliant and several people had asked where it had come from. I passed on your details.

Richard, Mansfield

I don't normally spend the time to write reviews, but in this occasion I must let others know what a great service I received from Jetpacks.

The kit arrived in time, gave me enough time even to print my own branding in the sleeves of the packs and do a test run. 4 hours later I'd paid for the packs twice in sales revenue, not bad for a first outing. I will fine-tune the fills and pressurising next time they get used and I shall look forward to using this quality kit again. The most amazing thing is I'm able to change the liquid between, lager, cocktails and even teas and coffees for my family events later this year.

Well done Jetpacks, a very happy customer.

Jetpacks were great in providing exactly what we were looking for. Booking was simple and delivery quick and effective.
The product itself worked perfectly on the day and is simple to use.

Tom, London

Thank you very much for your support and assistance with our recent hire. The event attracted about 4000 people, which for a very small village in rural Wiltshire is amazing. The Jetpacks and Canpack were the perfect complement to the static bars as they could be deployed quickly to reduce queueing and it was a simple matter to change the contents depending on the need making them incredibly flexible. The payback is really very good on the units because when the sun goes down and things like Pimms are less popular you can swap to beer or event hot drinks. We will certainly look to recommend them to other clients and use Jetpacks and Canpacks again. In terms of your customer service we cannot praise you too highly. All our questions were dealt with promptly and it was a pleasure to speak to someone who understands their product and the client’s needs making the process quick and easy. What more can one ask for?

Many thanks for all your help and support.

Miriam, Devizes, Wiltshire

Thanks for the product. All went well and they performed to what we wanted.

The service with yourself was great and on a more personal one to one basis, which lacks in some industries today.

Thanks again for all your help.

Luke

We had a great weekend with the Jetpacks, thanks.

Our sales were well above last year and everyone loved them.

We’ll certainly be in touch again this year.

Alex, Birmingham

Helen and the team at Jetpacks.com were incredible! Super speedy and friendly service, honest advice, really attentive, and went truly above and beyond by helping us to make a really tight deadline when we were launching our project Water Heroes, using Jetpacks to distribute water on the dancefloors of the major nightclubs in Brighton.

Thank you so much, we have loved working with you and know exactly where to come for all our future Jetpack needs!

Rose, Brighton

Last weekend was the first time I’d used Jetpacks, although many of the others in our team were familiar with them, but the instructions you gave us made it very easy to understand. They’re a really fun product to use and we got loads of attention, which I’m sure is what helped make our sampling operation a huge success.

Jetpacks were really helpful and nothing was too much trouble. I’d certainly recommend them again.

Dan, Bramhall

I was looking for mobile dispense system for my large entertainment venue for the final of the Rugby World Cup in Twickenham and came across Jetpacks late on a Thursday evening around 10pm. I speculatively sent an email seeing if there was any chance in getting 2 packs out next day ready for Saturday's final. I wasn't expecting an answer but Helen made contact immediately, guided me through the process of dispense and whilst prepping for her own vacation drove an hours round trip back to the warehouse and UPS posted me the kit!
It was nothing short of sensational service.

Adam , Operations Director, Twickenham

We have a lot of experience of Jetpacks having used them regularly for our music events over the years and they never fail to reduce the queues at the bars and bring in the added income.

Without a doubt we would lose a lot of money if we didn’t use them.

Chris, Operations Manager, Newcastle